Your files will be available to download once payment is confirmed.
The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
To fulfill your order, certain information is required (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information (I cannot see card information), and the details of the product that you’re ordering.
I rely on a number of legal bases to collect, use, and share your information, including:
*specific information is needed to fulfil your order, to settle any disputes, to provide customer support, and ensure delivery.
At this time I do not have a newsletter/mailing list, so would not ask for consent to place you on it.
*if necessary to comply with a legal obligation or court order or in connection with a legal claim.
*providing and improving my services.
Personal information will only be used to contact buyer in regards to order, ship order, follow-up to ensure delivery, settle any dispute, and/or tax purposes.
Etsy...to fulfil purchase.
USPS...to ship item(s).
Compliance with any and all laws.
*Personal information will be retained to fulfill order.
*Resolve any legal disputes
*Data will be held for up to 4 years.
yes...but keep in mind...that custom orders are non-returnable.
all shipping is via USPS...with tracking.
orders over $10 are usually shipped with tracking and insurance
if item(s) have been shipped, please mark package "return to sender" and drop back in the mail.
refund will be for the price of the item(s) only...shipping will not be refunded.
we cannot be held responsible for delayed, lost, stolen packages. please check with your local post office first...they may have it.
if the item has insurance i can put in a claim, and we can go from there.
if there is no insurance, then it is a "wait and see" type situation.
please keep in mind...we have a storefront...so we may have more or on occasion less than what you purchased.
if we have more...it may be relisted immediately.
if we have less...i will contact you via convo to see how you wish to proceed. if i do not hear back on or before the ship date, i will put through a cancelation.
we offer free shipping on a handful of kits only...keep in mind when adding to it...there will be a shipping fee.
as a rule we do not offer coupon codes, run sales, or have a quantity discount.
(we run a cyber weekend sale...and have ran flash sales.)
international shipping is expensive and varies by country and weight of item(s) ordered. i have set shipping high to cover everyone. shipping overage will be refunded after item(s) have shipped.
be aware...items will be shipped with tracking and possibly insurance just in case an item is lost in transit. if you opt to ship without we cannot be held responsible for lost packages.
please be aware when purchasing papers and templates...that the template is only included in options that have the pack amount followed by a reference to the template...whether "+tem", "/tem", "+acrylic", etc.
please convo me if you are having issues with your PDF (i do not always see reviews...so they are not the best way to contact me).
--pdfs cannot be downloaded to a mobile device
--find the order that contains the pdfs then to the right there will be a "download files" button
--if you are still unable to download...please convo me